Omnichannel Inbox

Telegram, WhatsApp, Messenger, Instagram and Live Chat. One view.

Your leads message you on five platforms. Your team answers from one. Every conversation lands in a single inbox with full CRM context beside it, AI assists inside it, and attribution behind it, so the person replying knows exactly who they are talking to and what that lead is worth.

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Messenger

Instagram Live Chat

0Channels in one inbox

<0Avg first response time

0Profile per lead, merged

24/7AI agent coverage

Unified Inbox

Five channels. Zero tab-switching.
Nothing slips through.

Filter by channel, assignee, tag or pipeline stage. Reply from the same box no matter where the lead wrote from. Average first response time for teams on FlowTracker: under 2 minutes.

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AI $2,418.20 | WA $86.00

Inbox23 open

All 24KAssigned 1.0KClosed 23KArchived

Ahmed K.2m

What are the deposit options?

Assigned

Sarah L.8m

Just registered, what's next?

James P.15m

Saw your signal, how do I start?

Nadia T.32m

Is the webinar still on tonight?

MSG

Maria R.1h

Can I change my account tier?

LIVE

Ahmed K.

Telegram · assigned to Sarah M.

online

Hey, saw your ad. What are the deposit options?

SARAH M.Hi Ahmed! Minimum deposit is $250 via card, wire or crypto. You also get a dedicated account manager.

And withdrawals? I've been burned before.

SARAH M.Fair question. Withdrawals clear within 24 hours, zero hidden fees. Want me to walk you through the first one personally?

Lead Info

PipelineForex VIP

StageEngaged

Deal value$2,500

SourceMeta · DE Forex

Country🇦🇪 UAE

First click5 days ago

AI Assistant

Summary Suggest Reply Improve Draft

INTERNAL NOTE · JONAS T.Warm lead, trust concerns about withdrawals. Handle personally, no templates.

CRM Context

Full lead context beside every single chat

No more asking "who is this again?" The context panel shows the lead's pipeline stage, deal value, source ad, GEO and complete event timeline next to the conversation. Your closer sees that Ahmed came from Meta DE Forex, joined the Telegram group five days ago and registered with the broker yesterday, before typing a single word.

Live CRM fields, editable without leaving the chat
Attribution data on every lead: source ad, campaign, click date
One click to move stage, add tags or trigger a workflow

Event timeline · Ahmed K.synced

Clicked Meta ad · DE ForexDay 0

Joined @ForexSignalsDay 0

CFirst message in inboxDay 1

RRegistered · IronFXDay 4

AI Assists

AI inside every conversation,
not bolted on top

Three assists live in the reply box. Use them chat by chat, or wire them into workflows and let AI handle entire conversations. Want AI across your whole business? Meet ASK.

Summary

Condense a 200-message Telegram thread into the five facts that matter before you jump in.

AI SUMMARYAhmed asked about deposits ($250) and withdrawal speed. Past trust issues with another platform. Ready to fund once reassured. Intent: high.

Suggested Reply

AI reads the thread and CRM context, then drafts an on-brand reply. One click to send or edit.

SUGGESTED REPLY"Totally understand, Ahmed. Withdrawals clear in under 24h with zero fees. I can process a small test withdrawal with you on day one so you see it yourself."

Improve Draft

Write a rough answer, AI polishes the tone, grammar and persuasion before it goes out.

DRAFT → IMPROVED"min is 250, withdrawals fast" → "The minimum deposit is $250, and withdrawals typically clear within 24 hours. Happy to walk you through your first one."

Team Collaboration

Assign, hand off and leave notes,
without the lead ever noticing

Conversations are assigned automatically by routing rules or claimed manually. Internal notes stay invisible to the lead, handoffs carry an AI summary so the next teammate has full context, and collision detection stops two closers replying to the same chat.

Auto-assignment by round-robin, workload, language or GEO
Private internal notes and @mentions inside any thread
Handoffs with AI summaries, so no lead repeats themselves
Reply time and resolution metrics per teammate

OK that sounds promising. I'm ready to get started.

⚡ Transferred to Sarah M. · Senior Closer

AI HANDOFF SUMMARYAhmed K. is a warm lead. Asked about deposits ($250) and withdrawals. Past trust issues elsewhere. Intent score 92/100. Ready for personal onboarding.

NOTE · @SARAHHe prefers voice, offer a call before the deposit link.

SARAH M.Hi Ahmed, I'm Sarah, your account manager. Want to hop on a quick call and I'll set everything up with you?

FAQ

Inbox questions, answered

Which channels does the inbox support?

Telegram (bots and personal accounts), WhatsApp Business API, Facebook Messenger, Instagram DMs and a native Live Chat widget for your site. All five arrive in the same view, and replies go out through the channel the lead wrote from.

Do conversations connect to attribution data?

Yes, that is the point. Every conversation is linked to the lead's identity graph, so the context panel shows the source ad, campaign, click date and full event history from the attribution engine. Chats become part of the funnel, not a silo.

Can multiple teammates work the same inbox?

Yes. Assignments, collision detection, internal notes and @mentions are built for teams. Routing rules distribute new conversations by round-robin, workload, language or GEO, and roles control who sees which pipelines and channels.

Can AI answer conversations on its own?

You choose the level: assists only (summary, suggested reply, improve draft), AI first-touch with human takeover, or fully autonomous AI agents that qualify and nurture leads 24/7 and hand hot ones to your closers with a summary.

What happens when a lead messages on two channels?

The identity graph merges them. If Ahmed writes on Telegram today and WhatsApp tomorrow, both threads attach to the same lead profile, so your team sees one person and one history instead of two duplicates.

Telegram, WhatsApp, Messenger, Instagram and Live Chat. One view.

Five channels. Zero tab-switching.Nothing slips through.