Solutions · Automotive Dealers

Test drive follow-up that actually happens

The inquiry comes in hot: is this model available, what is my trade-in worth. Then the thread goes quiet and the buyer walks into another showroom. FlowTracker keeps every WhatsApp and Instagram lead in one inbox, answers instantly, books the test drive, sends the reminder and recovers the no-show, automatically.

See the product tour

WhatsApp & Instagram leads in one inbox Automated reminders & no-show recovery Every sale traced to its campaign

Showroom inbox · Today3 test drives booked

Test drives this week

+6 vs last week

No-shows recovered

rebooked by workflow

+31 6 •• •• 284WhatsApp · 2m

Is the SUV · hybrid · 2026 still available in grey?

+49 171 ••• 402Instagram · 14m

What would my 2019 hatchback get in trade-in?

Live Chat visitorLive Chat · 1h

Can I book a test drive for Saturday morning?

Source attached: Meta · SUV hybrid launch · ft.link/meta-suv

Leads · this weeklive

WhatsApp · SUV · hybrid · 2026 · Meta launch video2mNEW

Instagram · compact · petrol · 2024 · IG story26mNEW

Live Chat · estate · diesel · 2023 · Google brand search1hREPLIED

Email · van · electric · 2026 · QR on showroom poster3hBOOKED

One Showroom Inbox

Every model inquiry, one queue, full context

WhatsApp and Instagram carry most dealership leads now, with Messenger, Live Chat and Email filling in the rest. FlowTracker pulls them all into one inbox, so nobody refreshes five apps and nobody answers the same buyer twice.

Because every campaign and model runs on its own tracked link, each conversation opens with its origin attached: the ad, the model, the creative. Your salesperson knows what the buyer wants before reading a word.

A tracked link and QR code per campaign and model Full journey context beside every conversation Number pools for call-in leads

Test Drive Follow-Up

The follow-up sequence
that runs itself

Build it once in the visual workflow builder with 140+ nodes, and every booking gets the same treatment: confirmed, reminded, recovered if they skip, followed up after the drive.

The gap between message and showroom, closed

Most lost sales die of silence, not objection. The buyer books a Saturday slot on Tuesday, nobody reminds them, and Saturday belongs to a competitor. FlowTracker's workflows confirm the booking on WhatsApp, remind the buyer before the appointment, and rebook no-shows with fresh slot suggestions.

After the drive, the sequence keeps going: a thank-you, the offer, a nudge if it stalls. Each step fires on the buyer's real pipeline stage, from inquiry through test drive booked and offer, all the way to sold.

Explore CRM & Workflows

Workflow · Test drive follow-upactive

Booking confirmation · WhatsApp✓ Sent

Reminder · 24h before appointment✓ Scheduled

No-show · recovery message + new slots✓ Armed

Post-drive · offer follow-up, day 2✓ Queued

Built in the visual builder · 140+ nodes · no code

Questions? See the FAQ

Service And Sales, Covered

Reminders that fill the workshop,
AI that fields the questions

Scheduled maintenance reminders and seasonal campaigns go out over SMS or WhatsApp with per-channel consent, while AI agents keep every stock and pricing question answered.

Broadcast · "Winter service check"sending

Delivered · SMS2,412 / 2,540

Replies · handled in inbox340

Service slots booked168

Service reminders on schedule, not on memory

Maintenance-due reminders and seasonal campaigns run over SMS or WhatsApp, timed by workflow. Consent is checked per channel before every send, so the campaign stays GDPR compliant while the workshop calendar fills.

Buyer chat · WhatsAppAI agent active

Do you have the SUV · hybrid · 2026 in stock, and what would my 2019 hatchback get in trade-in?

AI AGENT · AUTONOMOUSTwo in stock, grey and dark blue, from $41,900. For a trade-in figure I need mileage and condition, or we add a 10 minute appraisal to your test drive.

Do the appraisal. Can I come Saturday?

AI AGENT · ESCALATED TO SALESSaturday works. Connecting you with Jonas from sales, he will confirm your slot and have both colours ready.

Hot buyer escalated · pipeline: inquiry → test drive booked

AI answers, humans close

AI agents handle availability, pricing and trade-in FAQs in autonomous, copilot or approval mode. Escalation rules push hot buyers to sales staff, and the CRM pipeline tracks every lead from inquiry to test drive booked, offer and sold.

How It Works

From ad click to sold,
wired end to end

Test drive bookedSaturday 10:30 · reminder armed

Sold · SUV hybridattributed to Meta launch video

Every ad gets a tracked link

Campaign and model level links and QR codes drop buyers straight into WhatsApp or Instagram chat, source captured server-side.

One inbox, instant answers

Leads from every channel land in one queue. AI agents answer availability and pricing on the spot and escalate hot buyers to sales.

The follow-up runs itself

Booking confirmations, appointment reminders, no-show recovery and post-drive sequences fire from the visual workflow builder.

The sale credits the ad

The pipeline moves to sold, attribution credits the campaign, CAPI reports to Meta, TikTok and Google, and ASK AI answers which ads sell cars.

FAQ

Dealership follow-up, answered

Which channels do dealership leads come through?

FlowTracker's omnichannel inbox connects WhatsApp, Instagram, Messenger, Live Chat, Telegram, Email, SMS and RCS via Twilio. Every model inquiry arrives in one queue with the campaign that produced it attached, so a salesperson opens the conversation and sees the model, the source and the pipeline stage in one view.

What happens when a lead books a test drive and never shows up?

A workflow catches it. In the visual builder you chain a booking confirmation, a reminder before the appointment, a no-show recovery message with new slot suggestions and a post-drive follow-up sequence, using any of the 140+ nodes. The sequence starts itself when the pipeline stage changes, so nobody has to remember to chase.

Can AI agents answer stock and pricing questions without going off script?

You choose how much rope they get. Autonomous mode answers availability, pricing and trade-in FAQs on its own, copilot mode drafts replies for your sales team to send, and approval mode holds every reply for a human. Escalation rules push hot buyers straight to sales staff, and PII masking keeps customer data protected.

How do we know which campaign actually sells cars?

Every campaign and model gets its own tracked link, captured server-side, so the click, the conversation, the test drive and the sale connect into one journey. Conversion events flow back to Meta, TikTok and Google through their APIs, and the built-in ASK AI answers questions like which campaign produced the most test drives this quarter.

How much effort is setup, really?

No code and no developer needed. WhatsApp, Instagram and your ad accounts connect with OAuth, tracked links and QR codes are generated in the dashboard, and the test drive follow-up workflow starts from a template. Most dealerships are live within a day.

What does FlowTracker cost?

Pricing is public and plan-based, scaling with contacts and events rather than seats. Early access dealerships lock in beta pricing before general availability. See current plans for details.

Will it work with our existing stack?

FlowTracker connects to Meta, TikTok and Google ad accounts, WhatsApp, Instagram, Messenger, Live Chat, Email and SMS, and can push lead data to your DMS or other tools through webhooks and the API. The integrations page lists everything currently supported.

How do you handle customer data and GDPR?

Consent is stored per channel on every contact, PII masking protects personal details in AI conversations, data is encrypted in transit and data processing agreements are available for EU dealerships.

What happens after we request early access?

You get an invite to create your workspace and a short onboarding call. You connect WhatsApp, Instagram and your ad accounts in about five minutes, put tracked links behind your campaigns, and the first attributed inquiries usually arrive the same day. No payment details are required to start.